Free Shipping Worldwide On All Orders

PRIVACY POLICY

We highly respect and value the privacy of our website users. The privacy policy set out below governs how Pearl-Lang Limited (‘we’, ‘us’ and ‘our’) uses and protects any information that you provide to us when you use www.pearl-lang.com (‘the Website’). If you do not accept this Privacy Policy, please exit the Website immediately.

Pearl-Lang Limited is committed to ensuring that your privacy is protected and your personal information is secure with us. Should we ask you to provide certain information by which you can be identified when using the Website, you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

By using the Website, you accept this Privacy Policy and consent to the collection and use of your information. This policy is effective from 30/12/2012.

WHAT WE COLLECT

We may collect the following information about you when you visit and make an order on the Website.

  • Information about yourself including your name, phone number, email address, home address, delivery address, and order details when you order products and complete forms on the Website or when you email us
  • Any information you may provide when you contact us or post on the Website
  • Information such as preferences when you register with us online
  • Information about your usage of our Website to help us improve our service
  • Other information relevant to online surveys, competitions and promotions

    We DO NOT view or store your credit card or debit card information as all payments are processed by PayPal or Shopify through an encrypted and secure gateway.

    For all EU customers who would like to make a purchase on our website, you agree that your information will be transferred to the United States. 

    WHAT WE DO WITH THE INFORMATION WE COLLECT

    We collect and use your information to provide you with a superior service, and in particular for the following reasons.

    • To process your orders and supply goods you have purchased
    • To contact you regarding your order status
    • To fulfil and deliver your orders
    • To provide you convenient access to the Website
    • To inform you about our products, special offers, events and provide other information that we think you would like to hear about, provided that you have no objection of receiving such information
    • To request survey participation from you so that we can develop and improve our products and services in order to serve you better

      You have the option to opt out of our email newsletter and other update alerts on the Website if you do not wish to be contacted for these updates. You can also contact us at any time at support@pearl-lang.com to have your opt-out preference updated.

      WHEN WE DISCLOSE YOUR INFORMATION

      We may disclose your personal information to our service providers, contractors or other third party companies, only to the extent for them to perform their functions on our behalf or to provide services to us. These parties may include:

      • Warehousing and shipping companies receive your information for shipping and delivery purpose only
      • Our payment service providers, Shopify and PayPal, for processing payments only. We do not receive, store or have any access to your credit or debit card information.
      • Website hosting companies, fulfilment companies, marketing and other professional service providers for the usage of aggregate information that will not include information that can be used to identify you
      • The prospective buyer of our business and their advisers if we are sold or merged with another business
      • Any legal or regulatory authorities when we are required to disclose your information by law or when we are permitted by legal process to pursue claims for damages or losses that we may sustain

        Otherwise, we will never share, distribute or sell your information without your consent.

        COMPETITIONS AND GIVEAWAYS

        From time to time, we will run competitions, giveaways and promotions ("Competition(s)") on our Website. Competitions may be subject to additional terms that will be made available at the time. No purchase is necessary to enter or win the Competition. By entering the Competition, you agree to the terms of the Privacy Policy and the Terms and Conditions of the Website. You also agree to sign up to receive Pearl-Lang offers, promotions, and other commercial messages from time to time. You may unsubscribe at any time. Unless stated otherwise, Competitions are open to legal residents of the UK, the fifty (50) United States and the District of Columbia (excluding Puerto Rico, all U.S. Territories and Possessions and all Overseas Military Installations), Canada (excluding residents of the Province of Quebec), and Australia (excluding residents of the State of New South Wales, South Australia and the Australian Capital Territory) who are eighteen (18) years of age or older. 

        We reserve the right to cancel or amend the Competitions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of our control. Any changes to the Competition will be notified to entrants as soon as possible by us. We and/or our respective parent, affiliate and subsidiary companies, agents, and representatives are not responsible for any typographical or other errors in the offer or administration of the Competition, including, but not limited to, errors in any printing or posting or these terms and conditions, the selection and announcement of any winner, or the distribution of any prize. We reserve the right to terminate, suspend or amend the Competition, without notice, and for any reason, including, without limitation if we determine that the Competition cannot be conducted as planned or should a virus, bug, tampering or unauthorised intervention, technical failure or other cause beyond our control corrupt the administration, security, fairness, integrity or proper play of the Competition. In the event that any tampering or unauthorised intervention may have occurred, we reserve the right to void suspect entries at issue. 

        The prize(s) of the Competitions is/or are not exchangeable or transferrable. No substitution or cash equivalent of the prize(s) will be offered. 

        The winner will be notified by email and/or on our Website and/or on Twitter/Facebook and/or on other social media platforms within 7 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. We will notify the winner directly in terms of delivering the prize. The winner agrees to the use of his/her name and/or image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

        The Competitions are in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter or any other social network.

        To the fullest extent permitted by applicable law, in no event will we be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss, damage or injury arising under or in connection with the Competition.

        SECURITY

        We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the data you send us.

        HOW WE USE COOKIES

        Like many other websites, we use cookies to help us analyse webpage traffic and assist you with your preferences on the Website. Unless you have chosen to reject cookies, our system will issue cookies when you log on to the Website. A cookie is a small data file that asks permission to be placed on your computer. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

        We use traffic log cookies to identify which pages are being used and which pages are popular. This helps us improve our Website in order to tailor it to your needs. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

        You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept cookies, you will not be able to purchase goods from our Website.

        LINKS TO OTHER WEBSITES

        From time to time, the Website may include links to other websites. They are provided for your convenience to provide further information. We do not have any control over those websites nor does this privacy policy govern any of those sites. Therefore, you must review their privacy policies carefully before providing any information to such sites you’re visiting.
        We cannot be liable for any loss of privacy or personal information you submit while visiting those websites.

        CONTROLLING YOUR CONTACT PREFERENCE

        You may control how you wish to be contacted by us by subscribing or unsubscribing features such as email alerts, newsletters, promotional offers and etc. that are sent to you by us in your Account Settings on the Website.
        You can also tell us not to contact you regarding our products and offers by unchecking the relevant box while completing a form on the Website.

        We will not sell or distribute your personal information to third parties unless we have your consent or are required by law to do so.

        ACCESS TO YOUR INFORMATION
        Under the Data Protection Act 1998, you are entitled to see the personal information we hold about you. Please contact us at support@pearl-lang.com at any time for such requests.

        If you believe that the information we hold about you is incorrect or incomplete, please contact us at the same email address above to have it updated immediately.

        CONTACT US

        If you have any comments or queries regarding your personal information or our Privacy Policy, please contact us at support@pearl-lang.com

         

        Get 10% Off Your First Purchase!

        And be the first to know about our new arrivals, promotions and more!